Q: You have too many items, how can I quickly find the products I need?
A: 1. Input the products name or Item # you need in the search box of Webpage head;
2. Use Google In-site Search, input anything you need in below search box;
3. Contact us directly by Email, Fax+85-514-85122910, or Telephone +86-514-85230200
Q: What's your delivery Schedule?
A: Delivery schedule is usually of 4-6 weeks after receipt of confirmed order for FCL Orders. Specific delivery can be commenced only on receipt of quantity wise query.
Q: What's your price?
A: On receipt of requirement details,quantity wise/size wise and destination port and mode of transportation from you, we will send our Performa Invoice to you.
Q. Can I print or customize (OEM) the packing of the product?
A. Yes, you can customize your logo print on the box or bag, or make a label which print your logo stick on box, but we will decide after evaluating the total quantity ordered, and we may charge you some printing fee.
Q: Can you send me Price List?
A: Usually, we don't provide any digital format (MS Word/Excel) Price List to new clients. Price List may not updated, please contact us for detail quantity you need to order, so that we can make new quotation accordingly.
Q: What is your Payment Terms?
A: Payment always by irrevocable L/C at sight, or Telegarphic Transfer(T/T) before shipment, Specific design or other packing requirement from customer, sometimes downpayment(usually by 20-30%) will be required.
We don't accept payment by Credit Card.
Q: Can I require FREE Samples?
Normally samples value under usd10.00 are free of charge, we need the clients pay the freight charge(Western Union prefered) or Clients can ask an Courier (DHL, Fedex, TNT, UPS, EMS) to pick up samples from our desk (ie. Freight collect), As a courtesy, we will refund the freight charges from first order. For old customer, normally freight prepaid for documents.
~ Availalbe Courier from China VIOMED to your Desktop ~
For price list & Catalogue/brochure, please send us Fax, we will send it to you by air-mail.
Q: Can I require a Free catalogue/brochure?
A: Yes, we shall be glad to do so, just contact us by Email or Fax, and please detail your Postal Address and contact number.
Q: How can I go to China VIOMED?
A: Please contact us by email or phone, and we will arrange to pick up you in the Airport (You may go to Nanjin Int'l Airport) . If you want to be in VIOMED by yourself, please see MAP here.
>>FOR MORE QUESTIONS, PLEASE DON'T HESITATE TO CONTACT US!